Dataprotection

Last updated: April 27th, 2026

AuraGlow operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). AuraGlow is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized so that it can no longer be used to identify you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact information, including name, mailing address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit/debit card numbers, payment card details, financial account information, transaction details, payment method, payment confirmations, and other payment-related data.
  • Account information, including username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you provide when contacting us, such as customer support inquiries.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, for example when you create an account, use the Services, communicate with us, or otherwise provide your personal data.
  • Automatically through the Services, for example from your device when you visit our website or use our Services, including through cookies and similar technologies.
  • From our service providers, for example when they enable certain technologies or collect/process your data on our behalf.
  • From our partners and other third parties.

How do we use your personal data?

Depending on your interaction with us, we may use personal data for the following purposes:

  • Providing, personalizing, and improving the Services.
    This includes fulfilling our contract with you, processing payments, fulfilling orders, saving preferences, sending account-related notifications, managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews, and personalizing your shopping experience (e.g., product recommendations).
  • Marketing and advertising.
    We may send marketing communications via email, SMS, or post, and display advertisements based on your interactions with our Services, including previous purchases or browsing activity.
  • Security and fraud prevention.
    We use personal data to authenticate accounts, ensure secure transactions, detect and prevent fraudulent or malicious activity, and protect our Services and users. You are responsible for keeping your login credentials secure.
  • Communicating with you.
    We use your data to provide customer support, respond to inquiries, and maintain our relationship with you.
  • Legal purposes.
    We may process personal data to comply with applicable laws, respond to legal requests, participate in legal proceedings, or enforce our terms and policies.

How do we disclose personal data?

We may disclose your personal data to third parties under certain circumstances, including:

  • Service providers (including Shopify) who perform services on our behalf (e.g., IT, payments, analytics, customer support, hosting, fulfillment, shipping).
  • Business and marketing partners to provide advertising and marketing services. These partners process your data in accordance with their own privacy policies.
  • With your consent, for example when you request product delivery or use third-party integrations (e.g., social media logins).
  • Within our corporate group or to affiliates.
  • In connection with legal obligations or business transactions, such as mergers, insolvency, legal claims, or regulatory requirements.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data related to your use of the Services. Data you submit may be transferred to Shopify and third parties in other countries to provide and improve the Services.

We also use certain advanced Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify. In such cases, Shopify acts as the data controller for certain processing activities and is responsible for handling your data rights requests related to those activities.

For more information, please refer to the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

Third-party websites and links

The Services may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review their policies before providing any personal data.

Information shared on public or semi-public platforms (e.g., social media) may be visible to others without restriction.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us to request deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal data of individuals under 16 (as defined by applicable law).

Data security and retention

No security measure is completely secure. Data transmitted to us may be subject to risks. Please avoid sending sensitive information through insecure channels.

We retain personal data only as long as necessary for purposes such as account management, service provision, legal compliance, dispute resolution, and enforcement of agreements.

Your rights and choices

Depending on your location, you may have the following rights:

  • Right of access to your personal data.
  • Right to deletion of your personal data.
  • Right to correction of inaccurate data.
  • Right to data portability.
  • Right to manage marketing preferences, including unsubscribing from promotional emails.

If you are located in the UK or EEA, you may also have:

  • Right to object or restrict processing.
  • Right to withdraw consent (where processing is based on consent).

You can exercise your rights by contacting us using the details below.

Complaints

If you have concerns about how we process your personal data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International data transfers

Your personal data may be transferred, stored, and processed outside your country of residence.

Where data is transferred outside the EEA or UK, we rely on approved mechanisms such as Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@auraglowonline.com

Postal address:
LYNVO LIMITED
RM HI8, 4/F, Century Industrial Centre
33–35 Au Pui Wan Street
Fo Tan, Sha Tin
Hong Kong

For the purposes of applicable data protection laws, we are the data controller of your personal data.

LYNVO LIMITED
RM HI8, 4/F, Century Industrial Centre
33–35 Au Pui Wan Street
Fo Tan, Sha Tin
Hong Kong

Company Registration Number: 79413436