Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.)

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

  • on which you or a third party named by you, who is not the carrier, takes possession of the goods, provided you ordered one or more goods in a single order and they are delivered together;
  • on which you or a third party named by you, who is not the carrier, takes possession of the last goods, provided you ordered multiple goods in a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us (AuraGlow – LYNVO LIMITED, RM HI8, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Fo Tan, Sha Tin, Hong Kong, Email: info@auraglowonline.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).

You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, minus any loss in value of the goods (if applicable).

The refund will be made without undue delay and no later than 14 days after we have received and inspected the returned goods.
We will use the same means of payment that you used for the original transaction.

Return Shipping Costs

You shall bear the direct cost of returning the goods.
We do not cover these costs. Shipments sent freight collect will not be accepted.

Return Deadline

You must return the goods within 14 days from the day on which you inform us of your withdrawal.

Loss in Value

You are only liable for any diminished value of the goods if this loss in value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
LYNVO LIMITED
33–35 Au Pui Wan Street
RM HI8, 4/F, Century Industrial Centre
Fo Tan, Sha Tin, Hong Kong
Email: info@auraglowonline.com

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.